These Terms form a binding agreement governing access to CRWN's websites, mobile applications, social features, marketplace, booking tools, payment functionality, and related services (collectively, the “Platform”). They should be read together with our Privacy Policy.
1. Acceptance, Definitions, and Eligibility
1.1 Acceptance and incorporated policies
By accessing or using the Platform, creating an Account, posting User Content, booking a Service, or offering a Service, you agree to these Terms and any policies expressly incorporated by reference, including the Privacy Policy, Community Guidelines, Booking and Cancellation Policy, Stylist Standards, and promotional rules then in effect. If you act for an entity, you represent that you can bind it.
If you do not agree, do not use the Platform. Mandatory rights that cannot lawfully be waived remain unaffected.
1.2 Definitions
“Client” means a User seeking or purchasing a Service. “Provider” means a stylist, barber, braider, loctician, salon, or other beauty professional offering Services. “Booking” means a request that becomes confirmed through the Platform. “Service” means a beauty or related service offered by a Provider. “User Content” means content submitted by a User. “Fees” include Platform, booking, processing, cancellation, travel, add-on, tax, and other disclosed charges. “Payment Processor” means Stripe or any successor processor. “CRWN,” “we,” “us,” and “our” mean CRWN Inc., a Delaware corporation.
1.3 Eligibility and minors
Account holders must be at least 13 years old. Users aged 13–17 (“Teens”) may create an Account and use Platform features made available to Teens, subject to verifiable parental or legal guardian consent and any additional protections CRWN applies to Teen accounts. A parent or legal guardian who permits a Teen's use of the Platform accepts responsibility for that use and must personally authorize any booking, payment, and image publication involving the Teen. Children under 13 may not use the Platform.
1.4 Geography, changes, and electronic communications
Availability varies by location. CRWN may add, change, suspend, or discontinue features, subject to applicable law. Material changes to these Terms will be notified by reasonable means and will apply prospectively from the stated effective date. You consent to electronic records, notices, receipts, and signatures; marketing messages remain subject to consent and opt-out rights.
The Platform is intended for use within the United States. If you access it from outside the United States, you do so on your own initiative and are responsible for compliance with local law. By using the Platform, you consent to the collection, processing, and storage of your information in the United States as described in the Privacy Policy.
2. Accounts, Community Standards, and Acceptable Use
CRWN is intended to support a safe, authentic, inclusive community centered on textured hair and beauty services.
2.1 Account registration and security
You must provide complete, accurate, current information; protect credentials; use multi-factor authentication if offered; and promptly report unauthorized access. You are responsible for activity under your Account to the extent permitted by law. CRWN may require identity, age, business, tax, or professional verification and may reject misleading usernames or impersonation.
2.2 Acceptable use
You may not use the Platform to violate law or third-party rights; harass, threaten, exploit, discriminate, or promote hate or violence; distribute malware; bypass access controls; scrape or automate access without written permission; manipulate ranking or engagement; create fake Accounts; impersonate others; collect personal information without authority; spam; or facilitate unlawful goods, services, or payments.
2.3 Communications and off-platform conduct
Messaging is for legitimate Platform activity. A message alone does not confirm a Booking. Users may not use Platform information to evade disclosed Fees, divert a Platform-originated transaction off-platform, solicit prohibited payment methods, or conceal a transaction. CRWN cannot protect, support, or mediate off-platform transactions, and repeated circumvention may lead to restrictions where permitted by law.
2.4 Reports, moderation, and appeals
Users may flag content, messages, reviews, listings, or conduct using designated reporting tools. CRWN may triage reports using automated systems and human review; preserve evidence; limit reach or functionality; remove content; issue warnings; suspend or terminate Accounts; and refer suspected illegality or imminent harm to appropriate authorities. CRWN does not guarantee a particular response time or result. An affected User may appeal through the designated channel within 30 days, unless safety, legal, repeat-abuse, or technical constraints make review unavailable.
3. User Content and Intellectual Property
This chapter allocates content rights, protects CRWN's technology and brand, and establishes a copyright process.
3.1 Ownership and license
You retain ownership of User Content. You grant CRWN a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, adapt for technical formatting and accessibility, distribute, display, perform, translate, and otherwise use User Content solely to operate, improve, secure, promote, and provide the Platform, consistent with your settings and applicable law. The license ends when content is deleted, except for reasonable backup, legal-compliance, enforcement, and previously authorized uses.
3.2 Your representations
You represent that you own or have all rights, permissions, model releases, music rights, location permissions, privacy consents, and professional authorizations necessary for your User Content; that it is accurate where presented as factual; and that it does not infringe, defame, expose confidential information, or violate law. Before-and-after images may not be materially manipulated or presented in a misleading way.
3.3 Client images and minors
A Provider must obtain a Client's informed, documented permission before capturing or posting an identifiable image for portfolio, marketing, or social use, and must honor the scope and withdrawal terms of that permission. Service consent does not equal publicity consent. Images of a minor require prior written consent from the minor's parent or legal guardian and must comply with CRWN's minor-safety rules. CRWN may require proof of consent and remove content if proof is inadequate.
3.4 CRWN intellectual property and feedback
The Platform, software, designs, trademarks, logos, compilation, and CRWN-created content are owned by CRWN or its licensors. No implied license is granted. If you provide feedback, you grant CRWN a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, without identifying you unless permitted.
3.5 Copyright notices and counter-notices
CRWN will maintain a process consistent with applicable copyright law. A notice should identify the copyrighted work, the allegedly infringing material and its location, the complaining party's contact information, good-faith and accuracy statements, authority to act, and a physical or electronic signature. A counter-notice should identify removed material and its prior location, include the required good-faith statement and consent to appropriate jurisdiction, provide contact information, and bear a signature. Send notices to crwn@crwnhq.com (designated agent registration with the U.S. Copyright Office pending). CRWN may forward notices, restore material when legally appropriate, and terminate repeat infringers under a reasonably implemented policy.
4. Provider Terms and Marketplace Standards
Providers are independent businesses responsible for the lawful, safe, and professional delivery of their Services.
4.1 Independent provider status
A Provider is not CRWN's employee, agent, franchisee, partner, or joint venturer and has no authority to bind CRWN. Providers control their lawful methods, schedules, tools, and business operations, subject to these Terms and marketplace standards. Nothing in these Terms overrides a classification required by applicable law.
4.2 Licensing, verification, insurance, and taxes
Each Provider must maintain every license, registration, permit, certification, inspection, bond, and insurance policy required for each Service and location; provide authentic evidence on request; immediately disclose expiration, suspension, discipline, claims, or restrictions; and independently determine and pay taxes. Verification is point-in-time and not an endorsement or guarantee. CRWN may re-verify, limit listings, or pause payouts while reviewing eligibility.
4.3 Listings, pricing, portfolios, and availability
Listings must accurately describe scope, price, duration, location, qualifications, products, limitations, preparation requirements, deposit, cancellation terms, travel charges, add-ons, and availability. Providers may not use bait pricing, undisclosed mandatory add-ons, copied portfolios, materially altered result images, false credentials, or unavailable time slots. Optional services must be affirmatively selected and clearly priced before confirmation.
4.4 Safety, sanitation, and professional conduct
Providers must follow infection-control, sanitation, product-label, workplace, and facility requirements; use clean tools and safe products; assess contraindications within their professional scope; obtain informed service consent; maintain appropriate records; protect Client privacy; and stop a Service when continuing would present an unreasonable risk. Providers may not diagnose or treat medical conditions outside lawful scope.
4.5 Hair preparation and client-supplied items
Providers must disclose preparation requirements before confirmation, including detangling, washing, drying, extension hair, product restrictions, timing, and consequences of noncompliance. A Provider may charge a disclosed preparation or rescheduling fee only if shown before Booking and permitted by law. Responsibility for client-supplied hair, products, or accessories must be disclosed; neither party may misrepresent quality, safety, or compatibility.
4.6 Mobile services, travel, and premises
Travel zones, mileage or flat travel charges, parking, tolls, stairs, access requirements, and cancellation consequences must be disclosed before confirmation. Providers are responsible for lawful, safe travel and an appropriate workspace. Clients must disclose material access, pet, smoking, parking, or safety conditions. Either party may end an appointment if the location presents a credible safety risk, subject to review of any Fees.
4.7 Provider enforcement
CRWN may use progressive enforcement, including education or one warning for a first remediable violation, but no User is entitled to a warning. CRWN may immediately remove or suspend a Provider for fraud, violence, harassment, discrimination, unsafe practice, exploitation, false licensing, repeated no-shows, review manipulation, chargeback abuse, off-platform evasion, or other serious or repeated misconduct. Payouts may be held where reasonably necessary to investigate or cover authorized obligations.
5. Bookings, Payments, Fees, Cancellations, and Payouts
5.1 Booking formation and service contract
A Booking is confirmed only when the Platform displays confirmation and any required payment authorization succeeds. Unless checkout expressly states that CRWN is the seller or merchant of record, the Service contract is between Client and Provider; CRWN supplies marketplace and payment technology. CRWN is not a party to the professional Service and does not control its performance, except for platform rules and remedies.
5.2 Prices and Platform fees
Checkout will show the Service price and applicable deposit, Platform commission, Client service fee, processing fee, travel fee, add-ons, gratuity, tax, and other mandatory charges before purchase. Provider payouts may equal amounts collected for the Service less CRWN commissions, processor charges, refunds, credits, disputes, taxes withheld, reserves, and other authorized deductions. Fee rates may change prospectively after notice. CRWN will not retroactively change a confirmed Booking except to correct an obvious error or as required by law.
5.3 Payment authorization and processor terms
You authorize CRWN and its Payment Processor to collect, tokenize, verify, and charge your selected payment method for confirmed amounts and later-authorized adjustments. Payment services may require a connected account and acceptance of processor agreements. CRWN does not store full payment-card credentials when the processor handles them. A failed, expired, reversed, or unauthorized payment may result in Booking cancellation, collection attempts, Account restrictions, or lawful recovery costs.
5.4 Deposits, completion, and final charges
A deposit may be refundable, partially refundable, or nonrefundable only as clearly disclosed and permitted by law. The balance may be charged at the disclosed time, including upon confirmation, before the appointment, or after Provider completion. Changes made during an appointment require Client authorization through the Platform or another documented method. Tips are voluntary unless a disclosed service charge is expressly identified as mandatory.
5.5 Cancellations, rescheduling, lateness, and no-shows
The applicable cancellation window, late-cancellation charge, grace period, rescheduling limit, and no-show charge must be presented before confirmation. A Client is a no-show only after the disclosed grace period and reasonable contact efforts. Provider cancellations or material lateness may entitle the Client to refund or credit. CRWN may consider emergencies, unsafe conditions, discrimination, force majeure, and applicable consumer law when adjusting a charge. Specific windows, percentages, and exceptions for this policy are being finalized.
5.6 Refunds and Platform-fee treatment
Refund eligibility depends on the Booking Policy, service performance, evidence, and law. CRWN may issue a full or partial refund, credit, re-performance referral, or denial. The checkout or policy must state whether each Platform, processing, travel, add-on, and cancellation Fee is refundable. Nothing limits a nonwaivable statutory refund right. Refund timing depends on the Payment Processor and issuing bank.
5.7 Provider payouts, holds, reserves, and delays
Payout timing is an estimate, not a guarantee. CRWN or the Payment Processor may delay, reverse, offset, or hold funds for identity or tax verification, suspected fraud, complaints, cancellations, refunds, disputes, sanctions screening, negative balances, processor requirements, legal process, or risk reserves. Providers authorize deductions from current or future payouts for amounts they owe. CRWN will provide notice when reasonably practicable unless prohibited or likely to compromise an investigation.
5.8 Negative balances and recovery
If refunds, disputes, fees, reversals, taxes, or other authorized deductions exceed available funds, the Provider must promptly cure the negative balance. To the extent permitted by law and processor terms, CRWN or the Payment Processor may offset future payouts, debit an authorized bank account, establish a reserve, suspend payouts, or pursue collection.
5.9 Disputes and chargebacks
A User should first contact CRWN at crwn@crwnhq.com. Clients retain lawful card-dispute rights, but must not knowingly submit a false or duplicative claim. Providers must timely supply appointment records, communications, consent, cancellation evidence, and proof of service. CRWN may accept or contest a dispute, pass through dispute fees where disclosed and lawful, reverse transfers, and recover losses from the responsible User.
5.10 Taxes and reporting
Displayed taxes are estimates unless stated otherwise. Each Provider is responsible for determining registration, collection, reporting, and payment duties except where CRWN is legally required to collect, withhold, report, or remit. Users must provide accurate taxpayer information and authorize required tax forms and reporting. CRWN does not provide tax advice.
6. Reviews, Ratings, and Marketplace Integrity
Reviews should reflect genuine experiences and help Users make informed decisions.
6.1 Eligibility and authenticity
Only eligible Users with a genuine interaction may submit a review. Reviews must reflect the author's honest experience and may not contain knowingly false claims, threats, private information, discriminatory content, or irrelevant commercial promotion.
6.2 Prohibited manipulation
Users may not buy, sell, fabricate, suppress, condition, trade, or coordinate reviews; review their own business; use relatives, employees, bots, or duplicate Accounts to distort ratings; offer compensation conditioned on positive sentiment; threaten retaliation for a negative review; or selectively solicit only satisfied Clients where that would be misleading.
6.3 Moderation and responses
CRWN may use automated signals and human review to detect abuse, label incentives, limit distribution, remove ineligible or policy-violating content, merge duplicates, or preserve a review during investigation. CRWN does not remove a review solely because it is negative. Providers may post a professional response that respects privacy. Review decisions may be appealed through the reporting process.
7. Privacy, Data, and Communications
The Privacy Policy — not this chapter alone — provides complete, jurisdiction-specific disclosure of CRWN's data practices.
7.1 Privacy Policy and data categories
CRWN may process identifiers, profile and account data, content, messages where necessary to operate or protect the service, booking and transaction records, device and usage data, approximate or precise location with permission, professional credentials, support records, and inferences.
7.2 Service providers, advertising, and “sale” or “sharing” disclosures
CRWN may disclose data to processors and service providers for payments, hosting, analytics, maps, messaging, verification, safety, support, and legal compliance. CRWN may share aggregated or de-identified data (for example, hair-trend information) that does not identify any User, as described in the Privacy Policy. Such sharing is not considered a sale or sharing of personal information.
7.3 Security, retention, and account deletion
CRWN will use reasonable administrative, technical, and organizational safeguards, but no system is perfectly secure. CRWN retains information for the periods reasonably necessary for service delivery, safety, disputes, tax and accounting, legal compliance, and enforcement, then deletes or de-identifies it under its retention schedule. Account deletion may not immediately remove backups, transaction records, legal holds, or content retained by others.
7.4 User choices and rights
Subject to location and exceptions, Users may have rights to access, correct, delete, port, restrict, or object to processing; opt out of certain advertising or data uses; limit certain sensitive-data processing; and appeal a denial. Transactional and security communications cannot be disabled while the Account remains active; marketing choices may be changed at any time.
7.5 Location, contacts, and sensitive information
CRWN will request device permission before accessing precise location or contacts and will explain the feature purpose. Users should not post health information, identity documents, financial credentials, or other sensitive information in public content or ordinary messages.
8. Health, Safety, and Third-Party Services
Beauty Services can involve allergies, chemical exposure, tools, traction, heat, and other risks. CRWN is a technology platform, not a medical provider.
8.1 Health disclaimer and informed decisions
Information on CRWN is general and not medical advice, diagnosis, or treatment. Users should review ingredients and instructions, disclose relevant allergies or sensitivities, request patch or strand testing when appropriate, and consult a qualified clinician for symptoms or medical questions. In an emergency, contact local emergency services.
8.2 Third-party services and dependencies
The Platform may depend on Stripe, app stores, cloud hosting, maps and geocoding, Twilio (phone verification and messaging), Meta/Instagram (for Providers who choose to connect an Instagram account), identity verification, analytics, and other third parties. Their services and terms may apply. CRWN does not control their availability, security, accuracy, or decisions and may change providers or functionality. Links and integrations are not endorsements.
8.3 Accessibility and accommodations
CRWN seeks to make the Platform reasonably accessible and invites reports at crwn@crwnhq.com. Providers are independently responsible for accommodations and premises obligations that apply to their businesses. Nothing in these Terms authorizes unlawful discrimination or limits nonwaivable accessibility rights.
8.4 Disclaimer of warranties
To the maximum extent permitted by law, the Platform is provided “as is” and “as available.” CRWN disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. CRWN does not warrant uninterrupted operation, particular results, Provider quality, licensing status between verification events, or the accuracy of User Content. Some jurisdictions do not allow some of these disclaimers.
9. Risk Allocation, Liability, and Indemnification
9.1 Marketplace risk
Users assume the ordinary risks of interacting with other Users and obtaining or providing Services. CRWN does not supervise appointments or guarantee identity, credentials, safety, compatibility, results, or conduct. Verification, ratings, badges, and moderation reduce but do not eliminate risk.
9.2 Limitation of liability
To the maximum extent permitted by law, CRWN and its affiliates, officers, directors, employees, agents, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, data, goodwill, or opportunity; or User-to-User conduct or Services, even if advised of the possibility. CRWN's aggregate liability arising from the Platform will not exceed the greater of (a) amounts you paid to CRWN in the 12 months before the event or (b) US $100, except where law requires a different remedy. This limitation does not apply to liability that cannot lawfully be limited, including as applicable fraud, willful misconduct, or certain personal injury or statutory rights.
9.3 Indemnification
To the extent permitted by law, you will defend, indemnify, and hold harmless CRWN and its affiliates from third-party claims, losses, liabilities, damages, judgments, penalties, and reasonable fees arising from your User Content, Services, business, breach of these Terms, infringement, taxes, unlawful conduct, or dispute with another User. CRWN will give reasonable notice and may control the defense; you may not settle in a way that admits CRWN fault or imposes obligations without written consent.
10. Suspension, Termination, and Survival
10.1 User closure
You may close your Account through available settings or by contacting support. Closure does not cancel completed obligations, erase amounts owed, or automatically remove content retained for lawful reasons. Providers must complete or appropriately cancel outstanding Bookings and resolve balances.
10.2 CRWN action
CRWN may investigate, warn, restrict, suspend, remove content, pause Bookings or payouts, or terminate access when reasonably believed necessary for a breach, risk, legal request, fraud, safety issue, processor requirement, prolonged inactivity, or Platform discontinuation. Where appropriate, CRWN will provide notice and an appeal opportunity; immediate or confidential action may be taken for urgent, repeated, or legally sensitive matters.
10.3 Effect and survival
Upon termination, licenses granted to you end. Provisions that by nature should survive — including ownership, payment, tax, disputes, disclaimers, liability limits, indemnity, enforcement records, and miscellaneous terms — will survive. Termination does not waive accrued rights or obligations.
11. Dispute Resolution and Governing Law
This chapter may affect your right to bring a lawsuit, participate in a class action, or have a jury decide a dispute.
11.1 Informal resolution
Before filing a covered claim, the claimant must send a written Notice of Dispute to crwn@crwnhq.com describing the name and Account, facts, requested relief, and contact details. The parties will confer in good faith for 60 days. Limitations periods are tolled during that period where lawful. Either party may seek emergency injunctive relief or bring an eligible individual small-claims action.
11.2 Arbitration election
The specific binding-arbitration provider, rules, and procedures for this section are still being finalized and are not yet in effect. Where adopted, this section will describe the arbitration provider and rules, Federal Arbitration Act language, hearing location or remote process, fees, batch or mass-arbitration procedure, severability, and an opt-out method with deadline.
11.3 Class and jury waiver
Whether covered disputes must proceed only on an individual basis (not as a class, collective, consolidated, representative, or private-attorney-general action) and whether jury trial is waived is still being finalized. Nonwaivable public-injunctive-relief rights remain available in all cases.
11.4 Governing law and venue
These Terms are governed by the laws of the State of Delaware, without regard to conflict rules, except that the Federal Arbitration Act governs any arbitration provision. For claims not subject to arbitration, the parties consent to the state and federal courts located in Delaware (specific venue county to be confirmed), unless consumer law requires another forum.
12. Miscellaneous Provisions
12.1 No waiver; severability; interpretation
A failure to enforce is not a waiver. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder continues, subject to any specific dispute-resolution severability rule. “Including” means “including without limitation.” Headings are for convenience. The English version controls only to the extent lawful.
12.2 Assignment and third-party beneficiaries
You may not assign these Terms without CRWN's written consent. CRWN may assign them in connection with a merger, financing, reorganization, asset transfer, or by operation of law, with required notice. Except for indemnified parties and as expressly stated, there are no third-party beneficiaries.
12.3 Force majeure
Neither party is liable for delay caused by events beyond reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, labor disruption, utility or internet failure, government action, or failure of critical third-party infrastructure. This does not excuse payment obligations already incurred or duties that law does not permit to be excused, and the affected party must use reasonable mitigation efforts.
12.4 Export controls and sanctions
You may not use the Platform if prohibited by applicable trade sanctions or export-control laws, and may not use it for a prohibited end use or person. CRWN may screen, block, or report activity as required by law.
12.5 Entire agreement and order of precedence
These Terms and incorporated policies are the entire agreement regarding the Platform and supersede prior platform-use agreements. A signed written provider agreement controls over these Terms only where it expressly says so. A feature-specific policy controls for that feature; mandatory law controls over conflicting terms.
12.6 Notices and contact
Legal notices to CRWN must be sent to crwn@crwnhq.com and to CRWN Inc.'s registered agent: Platinum Filings LLC, 555 E. Loockerman Street, Suite 320, Dover, DE 19901, and are effective upon confirmed receipt, unless law requires another method. CRWN may notify Users through the Platform, Account email, or other lawful means. Support, privacy, copyright, and accessibility requests can all be sent to crwn@crwnhq.com.